Here's the updated Terms of Service and Policies for Cheveux Exotique:

Effective Date: August 24, 2024

Welcome to Cheveux Exotique. By using our website and booking services with us, you agree to the following terms and conditions. Please read them carefully.

1. Appointments

- Booking: All services are by appointment only. Appointments can be booked online, by phone, or via email.

- Grace Period: Clients are allowed a 15-minute grace period for late arrivals. If you are more than 30 minutes late, your appointment will be canceled, and a fee may apply.

- Cancellations: We require at least 24 hours’ notice for cancellations or rescheduling. Failure to provide notice within this timeframe will result in a fee.

- No-Call, No-Show: Clients who fail to show up for their scheduled appointment without prior notice will be charged 100% of the service cost. Repeated no-call, no-shows will result in the inability to book future appointments with us.

- Health and Safety: Clients who are sick must cancel their appointment. We cannot afford to risk the health of our other clients or staff.

2. Payments

- Payment Methods: We accept cash, major credit/debit cards, and electronic payments. Full payment is due at the time of service.

- Deposits: A non-refundable deposit may be required for certain services, particularly for longer appointments or specialized treatments.

- Refunds: We do not offer refunds on services rendered. If you are unsatisfied with a service, please inform us before leaving the salon, and we will do our best to address your concerns.

3. Products

- Product Use: We use high-quality products including Design Essentials, Naked by Essations, Olaplex, and Pravanna. We are not responsible for any allergic reactions or sensitivities to the products used during your service. Please inform us of any allergies or sensitivities prior to your appointment.

- Product Sales: Products purchased from our salon are non-refundable. Exchanges may be considered within 7 days of purchase, provided the product is unopened and in its original packaging.

4. Client Responsibility

- Hair Condition: Clients are responsible for informing the stylist of any hair conditions or recent treatments that may affect the outcome of the service (e.g., prior chemical treatments, sensitivities, or medical conditions).

- Children: For safety reasons, children under the age of 12 are not permitted in the salon unless they are receiving services.

- Outside Guests: No outside guests are allowed unless they are being serviced.

5. Privacy Policy

Your privacy is important to us. We collect personal information for the purposes of booking appointments, processing payments, and providing customized services. We do not share your information with third parties except as required by law. For more details, please refer to our full Privacy Policy below.

6. Liability

Cheveux Exotique is not responsible for damage to clothing or personal belongings during your appointment. We advise wearing appropriate attire during your visit.

7. Photography and Recording

By booking an appointment with Cheveux Exotique, you agree to be recorded and photographed during your service. We reserve the right to use these images and recordings for promotional purposes.

8. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page, and continued use of our services will signify your acceptance of the new terms.

9. Governing Law

These terms shall be governed and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.

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